Intercom

The best AI agent built on the best customer service platform

About

Drive activation and reduce time to value with Intercom’s no-code product tours, pop-up tours, and multi-channel messaging campaigns.

Features

A/B Testing

Access Controls/Permissions

Activity Dashboard

Alerts/Escalation

Artificial Intelligence and Machine Learning

Audience Targeting

Automated responses

Automated routing

Autoresponders

Batch Communications

Call Center Management

Campaign Analysis

Campaign Management

Campaign planning

Canned responses

CAN-SPAM Compliance

Capturing leads

Chat and Messaging

Chatbot

Chat log and history

Collaboration tools

Communication Management

Complaint Tracking

Contact Database

Contact Management

Content Creation

Contextual Help

Conversational Intelligence

CRM

Customer Database

Customer Experience Management

Customer History

Customer Management Document Management

Customer Segmentation

Customer Support

Customizable Fields

Customizable Forms

Customizable templates

Dashboard

Data Import and Export

Data Visualization

Drip Marketing Campaigns

Email Automation

Email Management

Email Marketing

Email Tracking

Engagement Tracking

Event Actions

Feedback Management

File sharing

For Sales/Marketing

In-App Training

Instant Messaging

Interaction Tracking

Knowledge Base Management

Landing pages and web forms

Launch Management

Lead Distribution

Lead Management

Lead Nurturing

Lead qualification

Lead Segmentation

Lead Verification and Validation

Macros and Sample Responses

Message customization

Mobile Access

Mobile Coupons

Multi-Channel Communication

Multi-Channel Marketing

Multiple language support

Multivariate Testing

Natural Language Processing

Negative Feedback Management

No-Code Development

Pipeline Management

Pre-configured Bot

Query Suggestions

Real-Time Notifications

Referral Tracking

Reporting and analysis

Reporting and statistics

Rich Text Editor

ROI Tracking

Sales Analysis

Scheduled Messaging

Segmentation

Self-service portal

Self-service tools

Service Agreement Management

Shortcodes

SMS Messaging

Social Marketing

Subscriber Management

Support Ticket Management

Survey Management

Surveys & Feedback

Third-Party Integrations

Transfers/Routing

Trend Analysis

Two-Way Messaging

Update matching customers and goods

User Onboarding

Video Chat

Virtual Assistant

Visual Analysis

Waitlist Management

Workflow Management

WYSIWYG Editor

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