Intermedia Contact Center

Smarter Customer Engagement from Wherever, FREE

About

Intermedia Contact Center makes it easier to achieve your business goals by delivering exceptional customer experiences wherever you are.

Agent Interface

Alerts/Escalation

Automated Calling

Automated Routing

Automatic Call Distribution

Call Center Management

Call Distribution

Caller ID

Call Forwarding

Call Logging

Call Recording

Call Routing

Call Scheduling

Call Scripts

Call Tracking

Chatbot

Contact Management

Conversational Intelligence

CRM

CTI (Computer Telephony Integration)

Dashboard

FTC Compliance

IVR

Knowledge Base Management

Lead Management

Multi-Channel Communication

Real-Time Reporting

Reporting & Analytics

Reporting & Statistics

Surveys and Feedback

Voicemail

Waiting List Management

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