Jira Service Management

Unlock high-velocity teams with AI-powered service management

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About

JIRA Service Desk is a new service management software that IT and business teams love to use.

Features

Access Controls/Permissions

Activity dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

API

Approval Process Control

Approval workflow

Asset Lifecycle Management

Assignment Management

Audit Management

Audit Trail

Automated Routing

Automatic Device Discovery

Backup and Recovery

Barcode/Ticket Scanning

Call Center Management

Capacity Management

Catalog Management

Change Management

Change Scheduling

Change Tracking

Chat and Messaging

CMDB

Communications Management

Compliance Management

Compliance Tracking

Configuration Management

Content Management

Contract/License Management

Conversational Intelligence

Copy Protection

Cost Tracking

CRM

Data Import and Export

Data visualization

Deployment Management

Depreciation Management

Device Tracking

Diagnostic Tools

Disaster Recovery

Discussions/Forums

Document Management

Drag & Drop

Electronic Signature

Email Management

Feedback Management

File Sharing

For Business Organizations and Teams

Forecasting

For Managed Software

Guard Scheduling

Heatmaps

Incident Management

In & Out

Instant Messaging

Interaction Tracking

Inventory Management

Issue Auditing

Issue Management

Issue Tracking

IT Incident Management

IT Resource Management

Kitting

Knowledge Base Management

Knowledge Management

License Inventory

License Management

License Tracking

Macros and Model Responses

Maintenance Management

Maintenance Scheduling

Mobile Access

Mobile Device License

Multi-Channel Communication

Multiple Language Support

Network Monitoring

Order Management

Patch Management

Phone Support Management

Preventative and Corrective Action Software

Prioritization

Product Activation

Project Management

Project Scheduling

Quality Assurance

Ratings and Feedback

Real-Time Alerts

Real-Time Analytics

Real-Time Monitoring

Real-Time Notifications

Real-Time Updates

Recurring Issues

Relationship Mapping

Release Management

Remediation Management

Remote Access and Control

Remote monitoring and management

Reports & Analytics

Reports & Statistics

Requirements Management

Resource Management

Rich text editor

Risk assessment

Scheduling

Scientific Features

Search/Filter

Search Full Text

Secure Data Storage

Security Incident Management

Security Tools

Self-Service Portal

Server Tracking

Service Agreement Management

Service Agreement Management Purchasing

Service Catalog

Session Recording

Session transfer

Status Tracking

Supplier Management

Support Ticket Management

Support Ticket Tracking

Survey Management

Surveys & Feedback

Task Management

Task Progress Tracking

Team Collaboration

Text Formatting

Ticket Management

Time and expense tracking

Tools Collaboration

Trial License

Unattended Access

Visual Analytics

Waiting List Management

Warehouse Management

Web analytics

Workflow Management

Work Orders

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