KronoDesk

Integrated customer support system

About

Integrated customer support system that includes a support ticket system and customer support forums in a single user interface.

Access Controls/Permissions

Activity dashboard

Alerts/Escalation

Automated routing

Call Center Management

Caller ID

Call Recording

Call routing

Call scripts

Call tracking

Catalog Management

Collaboration tools

Contact Management

Content Management

Conversational Intelligence

CRM

Dashboard

Data Import and Export

Data Logging calls

Discussions/Forums

Document Management

IVR

Knowledge Base Management

Macros and sample responses

Multi-Channel Communication

Notes and comments

Real-Time Notifications

Reporting and analytics

Reports and statistics

Self-service portal

Service Agreement Management

Surveys and Feedback

Text formatting

Waiting List Management

Workflow Management

Use our smart search engine to find the perfect tool for your needs.