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LeadDesk

Cloud Contact Center Solution for High-Volume Sales and Customer Service | LeadDesk

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About

Increase outbound sales with LeadDesk predictive dialing. Other calling modes include: preview, progressive, mass, click to call.

Features

Activity Dashboard
Agent Interface
Alerts/Escalation
Audio/Video Conferencing
Automated Attendant
Automated Calling
Automated Routing
Automatic Call Distribution
Batch Communications
Call Center Features
Call Center Management
Call Distribution
Caller ID
Call forwarding
Call labeling
Call List Management
Call Logging
Call Recording
Call Routing
Call Scheduling
Call Scripts
Call Tracking
Call Transcription
Campaign Management
Chat and Messaging
Chatbot
Contact Management
Conversational Intelligence
CRM
CTI (Computer Telephony Integration)
Customer Database
Dashboard
Email Management
Event Actions
File Sharing
File Transfer
FTC Compliance
Inbound Call Center
Instant Messaging
Interaction Tracking
Intraday Management
IVR
Knowledge Base Management
Lead Capture
Lead Management
Mobile Access
Multi-Channel Communication
Outbound Call Center
PBX
Performance Management
Performance Measurement
Predictive Dialer
Real-Time Reporting
Recordings
Reporting & Analytics
Reporting & Statistics
Sales Pipeline Management
Service Agreement Management
SIP Trunking
Staff Scheduling
Surveys and Feedback
Virtual Call Center
Voicemail
VoIP
Waiting List Management
Work Forecasting

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