ManageEngine ServiceDesk Plus

AI-driven unified service management platform for the digital enterprise

About

ServiceDesk Plus helps IT and other business departments create their own personalized help desks with unique workflows and automations.

Features

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Asset Lifecycle Management

Assignment Management

Audit Management

Audit Trail

Automated Routing

Catalog Management

Change Management

CMDB

Collaboration Tools

Comment Management

Communications Management

Compliance Management

Compliance Tracking

Configuration Management

Content Management

Contract/License Management

Cost Tracking

Depreciation Management

Discussions/Forums

Document Management

Entry & Exit

Equipment Tracking

Guard Scheduling

Import and Export Data

Incident Management

Inventory Management

Investigation Management

Issue Auditing

IT Incident Management

IT Resource Management

Knowledge Base Management

Knowledge Management

Macros and Model Responses

Maintenance Management

Mobile Access

Multi-Channel Communication

Multiple Language Support

Notes and Comments

Preventative and Corrective Action Software

Prioritization

Problem Management

Procurement Management

Real-Time Monitoring

Real-Time Notifications

Real-Time Updates

Recurring Issues

Remote Access & Control

Reporting and Analytics

Reporting and Statistics

Rich Text Editor

Search/Filter

Security Incident Management

Self-Service Portal

Service Agreement Management Service

Service Catalog

Status Tracking

Supplier Management

Support Ticket Management

Support Ticket Tracking

Task Management

Telephone Support Management

Text Formatting

Ticket Management

Version Management

Workflow Management

Work Order Management

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