ManageEngine SupportCenter Plus

Step up your customer support game with SupportCenter Plus

About

Try Support Center Plus to make your service center nicer and more powerful. This is the first step to getting top-notch customer support.

Features

Access controls/permissions

Activity dashboard

Alerts/Escalation

and Video File Support

Audio

Automated routing

Autoresponders

Avoidance Logic

Call center management

Canned responses

Chat and messaging

Chat logs and history

Collaboration Tools

Complaint tracking

Conversational Intelligence

CRM

Customer experience management

Customer management Waiting Lists

Customizable forms

Customizable Questions

Customizable Templates

Data Analysis Tools

Data Import and Export

Drag and drop functionality

Email management

email marketing

Feedback management

File Sharing

Image

Instant Messaging

Knowledge base management

Macros and Sample Replies

Mobile access

Multi-channel communication

Multiple Language Support

Question branching

Real-Time Notifications

Reports and Analytics

Reports and Statistics

Rich text editor

Self-Service Portal

Service agreement management

SMS Messaging

Support Ticket Management

Surveys and feedback

Third-Party Integrations

Transfers/Routing

Trending analysis

URL Customization

Visual analysis

Workflow management

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