Mavenoid

Product Support Tools Powered by AI

About

Mavenoid enables businesses to provide their customers with remote support covering product installation, usage, and troubleshooting.

Features

Access Controls/Permissions

Activity dashboard

Alerts/Escalation

API

Artificial Intelligence & Machine Learning

Automated Replies

Automated Routing

Autoresponders

Call Center Management

Canned Responses

Case Suggestions

Chatbot

Chat Log & History

Chat & Messaging

Collaboration Tools

Conversational Intelligence

CRM

Customer Management Email

Diagnostic Tools

File Sharing

For Sales/Marketing

Instant Messaging

Intent Recognition

Knowledge Base Management

Mobile Access

Multi-Channel Communication

Multiple Language Support

Natural language processing

No-Code Development

Pre-configured Bot

Predictive Analytics

Process & Workflow Automation

Real-Time Notifications

Remote monitoring and management

Reporting & Analytics

Reporting & Statistics

Service Agreement Management

Session Recording

Session transfer

Speech Recognition

Support client

Support Ticket Management

Surveys & Feedback

Third-Party Integrations

Transfers/Routing

Unattended Access

Virtual Assistant

Waitlist Management

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