Medallia Agent Connect

Empower your customer service teams from anywhere

About

Stella Connect brings together customer insights, quality assurance and coaching to boost agent motivation, improve performance and increase customer satisfaction.

Features

Agent Interface

Caller ID

Call Logging

Call Recording

Call Routing

Call Scripts

Call Tracking

Chatbot

Complaint Tracking

Contact Management

CRM

CTI (Computer Telephony Integration)

Customer Experience Management

Customer Segmentation

Customizable Fields

Customizable Forms

Customizable Templates

Dashboard

Data Import and Export

Data Visualization

Employee Coaching Tools

Engagement Tracking

IVR

Negative Feedback Management

Quality Management

Real-Time Notifications

Reporting & Analytics

SMS Messaging

Survey Management

Trend Analysis

Visual Analysis

Waiting List Management

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