Merchant Centric

Turn Customer Feedback into Sales

Discover the tool

About

Control your online reputation and use it to grow your brand and sales with marketing and operations insights.

Features

Activity Dashboard

Ad Hoc Reporting

Alerts/Notifications

Approval Process Control

Artwork Management

Automated Editing

Brand Ambassador Management

Brand Tracking

Campaign Management

Change Management

Collaboration Tools

Communication Management

Complaint Tracking

Contact Management

Content Management

Content Management E-commerce

CRM

Customer Activity Tracking

Customer Database

Customer Engagement

Customer Experience Management

Customer History

Customer Segmentation

Customer Surveys

Customizable Fields

Customizable Forms

Customizable Templates

Dashboard

Data Visualization

Engagement Tracking

Feedback Management

Financial Management

Gamification

Gift Card Management

Goal Setting/Tracking

Importing and Exporting Data

Instant Messaging

Keyword Tracking

KPI Tracking

Lead Capture

Lead Management

Loyalty Cards

Marketing Strategy Customizable Branding

Member Portal

Multi-Channel Communication

Multi-Channel Distribution

Multi-Channel Marketing

Multiple Account Management

Negative Feedback Management

Nomination Tracking

Performance Measurement

Post Scheduling

Predictive Analytics

Program Reviews

Project Management

Real-Time Notifications

Referral Request Automation

Referral Tracking

Referral Usage Tracking

Reporting & Analytics

Response Management

Review Notification

Review Request

Review Sharing

Reward Management

Rewards Program

Scorecards

Search/Filter

Self-Service Data Preparation

Sentiment Analysis

SMS Messaging

Social Engagement

Social Media Integration

Social Sharing

Strategic Planning

Subscription Management

Survey Management

Trend Analysis

Visual Analytics

Workflow Management

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