Milvus

Smart IT Management System

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About

An intelligent management system.

Features

Access Controls/Permissions

Activity Dashboard

Alerts/Escalation

Assignment Management

Automated Routing

Call Center Management

Capacity Management

Change Management

CMDB

Collaboration Tools

Compliance Management

Configuration Management

Conversational Intelligence

CRM

Inventory Management

Issue Auditing

IT Resource Management

Knowledge Base Management

Knowledge Management

License Management

Macros and Sample Responses

Maintenance Scheduling

Mobile Access

Multi-Channel Communication

Prioritization

Problem Management

Real-Time Monitoring

Real-Time Notifications

Real-Time Updates

Recurring Issues

Remote Access & Control

Reporting and Analytics

Reporting and Statistics

Self-Service Portal

Server Monitoring

Service Agreement Management

Service Catalog

Support Ticket Management

Surveys & Feedback

Task Management

Ticket Management

Versioning

Waiting List Management

Workflow Management

Workflow Management Incidents

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