Mint Service Desk

Streamline your operations with fully integrated Service Desk and Asset Management.

About

Highly flexible service desk and asset management platform providing a user-friendly way to engage with potential customers.

Features

Access controls/permissions

Activity Tracking

Agent Interface

Alerts/Escalation

Alerts/Notifications

Audit Trail

Automated Routing

Call Center Management

Change Management

Chatbot

CMDB

Collaboration Tools

Communications Management

Compliance Tracking

Configuration management

Content management

Contract/License Management

Conversational Intelligence

Cost Tracking

CRM

CTI (computer telephony coupling)

Customizable Branding

Dashboard activity board

Document Management

Email Management

Feedback Management

File Management

Guard Scheduling

Instant Messaging

Interaction Tracking

Investigation Management

Issue Tracking

IT Incident Management

IT Resource Management

Knowledge base management

Macros and Sample Responses

Maintenance management

Marking

Metadata Management

Mobile access

Multi-channel communication

Priority setting

Problem Management

Product management Audits

Purchasing management

Quality assurance

Real-Time Notifications

Release Management

Remote access and control

Reporting and Analytics

Reporting and Statistics

Resource categorization

Search/Filter

Security Incident Management

Self-Service Portal

Service agreement management

Service catalog

Software Preventive and Corrective Actions

Status Tracking

Supplier Management

Support Ticket Management

Surveys and feedback

Ticket Management

Version management

Waiting List Management

Workflow Management

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