Mobile Service Cloud

Maximize Your Agents Productivity

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About

Optimize your customer interactions with Mobile Service Cloud. Live chat, WhatsApp and more in an omnichannel inbox.

Features

Access Controls/Permissions

Activity Dashboard

Agent Interface

Alerts/Escalation

Artificial Intelligence and Machine Learning

Automated Responses

Automated Routing

Autoresponders

Batch Communications

Call Center Management

Canned Responses

Chat and Messaging

Chatbot

Chat Logs and History

Collaboration Tools

Conversational Intelligence

CRM

CTI (Computer Telephony Integration)

Customer Database

Customer Support

Customizable Fields

Customizable Templates

Dashboard

Data Visualization

Engagement Tracking

File Sharing

For Sales/Marketing

Instant Messaging

Interaction Tracking

Knowledge Base Management

Macros and Sample Responses

Mobile Access

Multi-Channel Communication

Natural Language Processing

Negative Feedback Management

No-Code Development

Pre-configured Bot

Query Suggestions

Real-Time Notifications

Reporting and Analytics

Reporting and Statistics

Review Management Email

Segmentation Customer Reviews

Self-Service Portal

Service Agreement Management

Support Ticket Management

Survey Management

Surveys and Feedback

Third-Party Integrations

Transfers/Routing

Virtual Assistant

Waitlist Management

Workflow Management

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