Nextiva is a business phone system with superpowers: cloud PBX combined with video conferencing features, call windows, mobile app, call recording and more.
Features
360-degree Feedback
Access controls/permissions
Activity Dashboard
Agent Interface
Alerts/Notifications
and Video File Support
Audio
Automated Attendant
Automated call
Automated Editing
Automatic call distribution
Autoresponders
Avoidance Logic
Benchmarking
Brand Tracking
Calendar Management
Caller ID
Call Forwarding
Call Groups
Call Logging
Call Recording
Call Routing
Call Scripts
Call Tracking
Call Transcription
Campaign Management
Chat and messaging
Chatbot
Chat Recording & History
Collaboration Tools
Complaint Tracking
Contact Management
Conversion Tracking
CRM
CTI (computer telephony coupling)
Customer Engagement
Customer Experience Management
Customer Segmentation
Customizable Forms
Customizable Questions
Customizable Templates
Dashboard
Data Analysis Tools
Data Import and Export
Data Visualization
Discussions/Forums
Document Management
Drag and Drop
Email Marketing
Employee Coaching Tools
Employee Recognition
Engagement Tracking
Feedback Management
File Sharing
Gamification
Goal Management
Image
IVR
Keyword Filtering
Keyword Tracking
List Management Waiting
Live Results Sharing
@mentions
Mobile access
Multi-channel communication
Multiple Account Management
Multiple Choice Quizzes
Negative Feedback Management
Online Survey
Panel Management
PBX
Performance Management
Post Scheduling
Pre-Recorded Responses
Presentation Tools
Quality Management
Question branching
Real-time chat
Real-Time Notifications
Reports & Analytics
Reports & Statistics
Screen Sharing
Secure Data Storage
SIP Trunking
SMS Messaging
Social Media Integration
Social Media Tracking
Social Promotion
Statistical analysis
Support Ticket Management
Survey Management
Surveys Opinion
Task Management
Third-Party Integrations
Transfers/Routing
Trend analysis
Two-Way Audio and Video
URL Customization
Video conferences
Virtual call center
Virtual Extensions
Visual analysis
Voicemail
VoIP
Looking for another solution?
Use our smart search engine to find the perfect tool for your needs.
