Nixxis Contact Suite

Maximize your productivity and boost your customer service with our call center telephony software

About

Nixxis Contact Suite has the best dialing modes on the market for both incoming and outgoing calls. All this for better results on your campaigns

Access Controls/Permissions

Activity Dashboard

Alerts/Escalation

Automated Routing

Automatic Call Distribution

Caller ID

Call Logging

Call Recording

Call Routing

Call Scripts

Call Tracking

Campaign Management

Collaboration Tools

Comment Management

Communication Management

Contact Management

CRM

CTI (Computer Telephony Integration)

Customer History

Dashboard

Inbound Call Center

Instant Messaging

IVR

Macros and standard responses

Multi-channel Communication

Outbound Call Center

Predictive Dialer

Real-Time Notifications

Reporting and Analytics

Self-Service Portal

Service Agreement Management

Waiting List Management

Workflow Management

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