OTRS

Official Site of the OTRS Group

About

A fully managed IT service management suite including ticket management, notification delivery, and workflow automation for IT service professionals.

Features

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Approval Process Control

Automated Routing

Call Center Management

Change Management

CMDB

Collaboration Tools

Comment Management

Compliance Management

Compliance Tracking

Configuration Management

Contract/License Management

Conversational Intelligence

CRM

Document Management

Drag and Drop

Employee Activity Tracking

Forms Management

Incident Management

Instant Messaging

Inventory Management

Issue Auditing

IT Resource Management

Knowledge Base Management

Knowledge Management

Macros and Model Responses

Management Assignment Management

Mobile Access

Multi-Channel Communication

Phone Support Management

Prioritization

Problem Management

Real-Time Monitoring

Real-Time Notifications

Real-Time Updates

Recurring Issues

Release Management

Remote Access & Control

Remote Assistance

Reports & Analytics

Reports & Statistics

Rich Text Editor

Search/Filter

Self-Service Portal

Service Agreement Management

Service Catalog

Support for Multiple Languages

Support Ticket Management

Support Ticket Tracking

Surveys & Feedback

Task Management

Third-Party Integrations

Ticket Management

Video Conferencing

Waiting List Management

Workflow Management

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