Playvox

AI-infused solutions powering exceptional experiences

About

Playvox is an agent optimization suite designed to help customer service teams evaluate, improve and inspire agent performance in an automated way.

Features

Agent Interface

Alerts/Escalation

Attendance tracking

Automated Routing

Automated Scheduling

Budgeting and Forecasting

Call Center Features

Call Center Management

Change Management

Chatbot

Complaint Management

Complaint tracking

Compliance Management

Conversational Intelligence

CRM

CTI (Computer Telephony Integration)

Customer Experience Management

Customizable Forms

Customizable Templates

Data Import and Export

Document Management

Employee Coaching Tools

Employee Management Employees

Intraday Management

Knowledge Base Management

Leave Management

Payroll Management

Performance Management

Performance Measurement

Preventive and Corrective Action Software

Problem tracking

Quality Control

Quality Management

Reporting and Analytics

Reporting and Statistics

Risk Management

Self-Service Portal

SMS Messaging

Surveys and Feedback

Task Management

Timesheet Management

Training Management

Trend Analysis

Visual Analysis

Waiting List Management

Workflow Tracking skills

Workforce Scheduling

Work Forecasting

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