ProProfs Chat

Live Chat Software That Will Delight Your Customers

About

ProProfs Chat allows you to offer proactive support to your customers, drive engagement, capture leads, identify upsell opportunities, and more.

Features

Activity dashboard

Alerts/Escalation

Appointment scheduling

Automated routing

Autoresponders

Calendar Management

Call Center Management

Canned responses

Change Management

Chat & Messaging

Chat reporting and history

Contact Management

Conversational intelligence

CRM

Email Management

Feedback Management

File sharing

Incident Management

Interaction tracking

Issue Management

Knowledge Base Management

Lead qualification

Marketing Automation

Mobile Access

Multi-Channel Communication

Multiple language support

Opportunity Management

Phone Support Management

Pipeline Management

Real-Time Notifications

Reminders

Reporting and analytics

Reporting and statistics

Rich Text Editor

Segmentation

Self-service portal

Support ticket tracking

Surveys & Feedback

Task management

Third-Party Integrations

Ticket Management support

Transfers/Routing

Waiting List Management

Workflow Management

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