Pylon

The support system for B2B companies.

About

Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We help hundreds of fast growing companies like Deel, Hightouch, and Merge to scale their customer operations. Pylon helps companies manage their customers in shared Slack or Microsoft Teams channels, email, in-app chat, and Slack communities. Pylon automatically track customers issues across all the places you talk to your customer, giving a unified place to view, respond to, run workflows, and collect analytics on customer requests. Create views, custom fields, triggers, assignment policies and more. Use AI to auto tag conversations, sync customer Slack conversations to your CRM, send product updates across channels and view engagement.

Features

Automated Response
Customer Portal
Customization
Dashboards
Email to Case
Integration
Mobile User Support
Reporting
SLA Management
Ticket Collaboration
Ticket Creation User Experience
Ticket Response User Experience
User, Role, and Access Management
Workflow

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