Qmatic

About

Qmatic is a global leader in customer flow management solutions for enterprise-level organizations. Our suite of solutions empowers you to seamlessly manage queues, reduce wait times, and enhance operational efficiency. From advanced queuing systems and appointment scheduling to virtual queuing options and self-service solutions, Qmatic offers a comprehensive range of tools tailored to meet the unique needs of large-scale enterprises. Whether you prefer the flexibility of a SaaS-based model or operate on-premises, Qmatic has a solution to optimize your customer experiences. Working with partners all over the world, we manage over 2 billion customer journeys every year, on more than 65,000 systems, in over 120 countries and across several sectors such as finance, healthcare, retail and public services. Our capabilities include: • Appointment scheduling • Queue management • Self-service • Virtual queuing • Messaging and communication • Virtual meetings • Customer feedback • Reporting & Analytics • Staff applications • Supported hardware - such as check-in kiosks and digital signage • Integrations - with for example Microsoft Outlook, Salesforce, Teams, Webex, BI tools, HRM systems and more.