Re:amaze

Re:amaze is Simple, Intuitive Customer Support Software.

About

Support, engage and convert customers on one platform. Customer support and communications software designed for your business.

Features

Access Controls/Permissions

Activity Dashboard

Alerts/Escalation

Alerts/Notifications

Automated Routing

Autoresponders

Canned Responses

Catalog Management

Center Management Call Management

Change Management

Chat & Messaging

Chat Reporting & History

CMDB

Collaboration Tools

Comment Management

Communication Management

Content Management

Conversational Intelligence

CRM

Cross-Channel Social Media Integration

Data Import and Export

Discussions/Forums

Document Management

File Sharing

Ideation

Incident Management

Instant Messaging

Interaction Tracking

IT Resource Management

Knowledge Base Management

Lead Capture

Lead Nurturing

Macros and Model Responses

Marketing Automation

Member Directory

Mobile Access

Multi-Channel Communication

Multiple Language Support

Notes and Comments

Phone Support Management

Prioritization

Problem Management

Real-Time Notifications

Remote Access & Control

Reporting & Analytics

Reporting & Statistics

Rich Text Editor

Scheduling Appointments

Self-Service Portal

Sentiment Analysis

Service Agreement Management

Social Media Tracking

Support Ticket Management

Support Ticket Tracking

Surveys & Feedback

Task Management

Text Formatting

Third-Party Integrations

Transfers/Routing

Waiting List Management

Workflow Management

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