Reputation

Always Know. Always Act.

About

Cloud reputation management system that allows large businesses to monitor or manage online ratings and respond to customer reviews.

Features

Access Controls/Permissions

Activity Dashboard

Alerts/Escalation

Alerts/Notifications

and Video Support

API

Audio

Automated Editing

Automated Routing

Avoidance logic

Brand Tracking

Campaign Analysis

Campaign management

Chatbot

Chat & Messaging

Collaboration Tools

Comment management

Competitor Analysis

Competitor Monitoring

Content management

Customer experience management

Customer Segmentation

Customizable Fields

Customizable Questions

Customizable Reports

Customizable templates

Dashboard

Data Analytics Tools

Data import and export

Data Visualization

Deep Learning

Drag and drop

Email Marketing

Engagement Tracking

Feedback Request

Image

Keyword Tracking

Lead Attribution

Macros and sample responses

Media library

@mentions

Mobile Access

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Distribution

Multiple account management

Multiple Language Support

Natural Language Processing

Negative feedback management

Notification when reviews are issued

Performance measurement

Post Scheduling

Predictive Analytics

Predictive modeling

Process & Workflow Automation

Question Branching

Question Engagement customers

Real-Time Notifications

Reports & Analytics

Reports & Statistics

Response management

Review Sharing

Self-Service Portal

Sentiment Analysis

Service agreement management

Social media integration

Social Promotion

Social Sharing

Survey and poll management

Third-Party Integrations

Trend Analysis

URL Customization

Voice Recognition

Workflow management

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