Rezolve.ai

The next evolution in ITSM, harnessing the power of Generative AI to turn support teams into AITSM heroes.

About

Rezolve.ai is the next evolution in ITSM, harnessing the power of Generative AI to turn support teams into AITSM heroes. It delivers a quantum leap in employee productivity—often by up to 5%. Merging effortlessly with Microsoft Teams, Rezolve.ai reshapes the IT service management landscape, fueling a revolution that transcends legacy systems. It crystallizes into an essential asset for progressive enterprises, unlocking the full spectrum of enterprise knowledge and pioneering digital dexterity for groundbreaking business outcomes. Rezolve.ai brings a modern, AI-powered service desk experience to employees within Microsoft Teams. It provides contextual and personalized employee support, delivering help in seconds and driving up self-service and high levels of auto-resolution with reduced service cost using AI and Machine Learning. The platform helps in achieving low incident response times, outstanding auto resolution rates and higher CSATs using out-of-the-box automation skills.

Features

Active Directory
Automate Ticket Routing
Dashboards
Knowledge Base
Knowledge Base/Ticket Integration
Mobile
Multi-Channel Access
Natural Language Understanding (NLU)
Personalization
Route To Human
Self Service
Surveys
Ticket Notifications
Ticket Prioritization
Time Tracking

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