Richpanel

AI-Powered Customer Service Platform for Ecommerce

About

Richpanel is a customer support platform designed specifically for Shopify Plus, Shopify, WooCommerce, Magento and other e-commerce stores.

Features

Access Controls/Permissions

Activity Dashboard

Ad Hoc Reporting

Alerts/Escalation

Automated Routing

Autoresponders

Batch Communications

Call Center Management

Campaign Management

Canned Responses

Chat & Messaging

Chat Reporting and History

Collaboration Tools

Conversational Intelligence

Conversion Tracking

CRM

Customer Database

Customer Profiles

Customer Segmentation

Dashboard

Data Import & Export

Data Source Connectors

Data Visualization

Email Management

File Sharing

Instant Messaging

Interaction Tracking

Keyword Tracking

Knowledge Base Management

KPI Tracking

Macros and Model Responses

Mobile Access

Multi-Channel Communication

Personalization

Predictive Modeling

Real-Time Notifications

Reporting and Analytics

Reporting and Statistics

ROI Tracking

Search/Filter

Self-Service Portal

Service Agreement Management

Support Ticket Management

Surveys & Feedback

Third-Party Integrations

Transfers/Routing

Waiting List Management

Web Analytics

Workflow Management

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