RingCX

AI-powered call center solution

About

RingCX is an AI-powered call center solution with full omnichannel support, including voice, video, SMS, email, chat and 20+ digital services.

Agent Interface

Attendance Tracking

Automated Scheduling

Automatic Call Distribution

Budgeting and Forecasting

Call Automation

Call Center Features

Call Distribution

Caller ID

Call Logging Calls

Call Recording

Call Routing

Call Scripts

Call Tracking

Chatbot

Compliance Management

Contact Management

CRM

CTI (Computer Telephony Integration)

Dashboard

Employee Management

Intraday Management

IVR

Leave Management

Multi-Channel Communication

Payroll Management

Performance Management

Performance Measurement

Reporting & Analytics

Reporting & Statistics

Self-Service Portal

Skills Tracking

Timesheet Management

Voicemail

Waiting List Management

Workforce Scheduling

Work Forecasting

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