Serviceaide ChangeGear

Transform your service and support with AI-based technologies and automation

About

We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.

Features

Active Directory
Automate Ticket Routing
Change Management
Dashboards
Incident Reports
Knowledge Base
Knowledge Base/Ticket Integration
Mobile
Multi-Channel Access
Reports & Analytics
Self Service
Surveys
Ticket Notifications
Ticket Prioritization
Time Tracking

Looking for another solution?

Use our smart search engine to find the perfect tool for your needs.

Find my ideal tool