Shelf

Modern knowledge platform for on-demand businesses

About

Shelf is a modern knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf's MerlinAI listens for questions and instantly suggests the best answers in search, self-service portals, web forms, chat, CRM, support apps, and contact center platforms. Identify gaps between questions and answers with Shelf analytics and automate content publishing to every channel. Rated #1 for ease of use.

Features

Access Management
Analytics
Compliance
Database Management
Data Governance
Decision Trees
Integrations
Intelligent Search
Issue Management
Knowledge Base
Performance and Reliability
Policies and Controls
Publishing Workflows
Suggestions
User, Role, and Access Management

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