Create customer journey maps, personas, and stakeholder maps online. Collaborate and share your journeys with your peers and present them to your customers.
Features
Behavioral Targeting
Behavioral Tracking
Behavior Analysis
Campaign Segmentation
Comment Management
Communication Management
Complaint Tracking
Contextual Targeting
CRM
Customer Experience Management
Customer History
Customer Profiles
Customer Segmentation
Customizable Fields
Customizable Forms
Customizable Templates
Dashboard
Data Import and Export
Data Visualization
Engagement Tracking
Experience Management
Instant Messaging
Multi-Channel Communication
Negative Comment Management
Performance Measurement
Prototyping
Real-Time Notifications
Recommendations
Reports and Analytics
Reports and Statistics
SMS Messaging
Survey Management
Tools Collaboration
Trend Analysis
Usage Testing
Visual Analysis
Web Analytics
Website Features
Website Personalization
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