Sprinklr

Unparalleled AI. Unmatched Productivity.

About

Sprinklr's AI-powered competitive intelligence solutions help businesses identify and leverage insights to create smarter strategies.

Features

Access Controls/Permissions

Activity Dashboard

Agent Interface

Alerts/Escalation

Alerts/Notifications

Approval Process Control

Approval Workflow

Artificial Intelligence & Machine Learning

Artwork Management

Audience Targeting

Automated Editing

Automated Responses

Automated Routing

Automatic Transcription

Benchmarking

Brand Ambassador Management

Brand Ambassadors - Customers

Branding Customizable

Brand Management

Brand Tracking

Calendar Marketing

Call Center Features

Call Center Management

Caller ID

Call logging

Call Recording

Call Routing

Call Scripts

Call Tracking

Campaign Analysis

Campaign Management

Cataloging/Categorization

Change Management

Chat and Messaging

Chatbot

Collaboration tools

Communication Management

Competitor Analysis

Competitor Monitoring

Complaint Tracking

Contact Database

Contact Management

Content Discovery

Content Library

Content Management

Conversational Intelligence

Conversion Tracking

CRM

CTI (Computer Telephony Pairing)

Customer and asset matching

Customer Engagement

Customer Experience Management

Customer History

Customer Segmentation

Customer Support

Customizable Fields

Customizable Forms

Customizable Reports

Customizable templates

Dashboard

Data Import & Export

Data Visualization

Digital Asset Management

Digital Editing

Document Management

Editorial Calendar

Email Management

Email Marketing

Employee Advocacy

Employee Coaching Tools

Engagement Tracking

Event Actions

Feedback Management

For Sales/Marketing

Instant messaging

Intent Recognition

Intraday Management

IVR

Keyword Filtering

Keyword Tracking

Knowledge Base Management

Landing pages and web forms

Lead Attribution

Lead Capture

Lead Engagement

Lead Management

Lead nurturing

Macros and sample responses

Marketing Automation

Media Integration social networks

Media library

@mentions

Mobile Access

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Distribution

Multi-channel marketing

Multi-channel social media integration

Multiple Account Management

Multiple Language Support

Natural Language Processing

Negative Feedback Management

No-Code Development

Nonprofit Promotion

Panel Management

Performance measurement

Pre-Approved Content Library

Pre-configured Bot

Predictive dialer

Project Management

Publication planning

Quality Management

Query Suggestions

Question Branching

Real-Time Notifications

Referral Tracking

Reporting & Analytics

Reporting & Statistics

Request for Review

Response Management

Review Sharing

Rewards Management

ROI Tracking

Segmentation

Self-Service Portal

Sentiment Analysis

SEO Management

Service Agreement Management

SIP trunks

SMS messaging

Social Media Tracking

Social Promotion

Speech Recognition

Staff planning

Statistical Analysis

Subscription Management

Survey Management

Surveys and Feedback

Traffic Management

Trend Analysis

Virtual Assistant

Visual Analysis

Voice mail

Waitlist Management

Website Monitoring

Workflow Management

Work Forecasting

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