Webex Contact Center

Connect customer experiences across all engagement channels

About

Webex Contact Center is a cloud-based contact center platform that enables businesses to connect customer experiences across all of the ways customers want to engage - proactive messaging, self-service, and human-assisted engagement. With broad channel support, Webex Contact Center allows customers to communicate in their individual channel of choice - whether that is voice, text, email, social messaging, or more, and ensures that agents have context and intelligence across the entire customer journey.

Features

Administrator Access
Agent Scheduling and Assignment
Auto Dialer
Concurrent Calling
Email
Inbound Screen Pop
Persistent Data
Reporting & Dashboards
Session Queuing
Session Recording
Session Routing
Session Summary Notes
Speech Analytics
Voice
Web Chat

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